Services
From underground mines to construction sites – precision maintenance, custom retrofits and 24/7 emergency troubleshooting for your heavy machinery's sustained peak performance.
01.
Product Customization Service
In order to meet the diverse and complex needs of customers in the construction and mining industries, we offer product customization services. Based on the customer’s working environment, project requirements, and specific needs, we design and manufacture tailor-made machinery. Whether it’s adjusting equipment size, changing operational parameters, or designing special functions for site conditions, we provide comprehensive solutions. With this service, customers can get products that best suit their needs, improving work efficiency and ensuring the smooth progress of projects.
02.
Efficient After-Sales Service
We understand the importance of stable equipment operation for our customers, which is why we provide a comprehensive and efficient after-sales service. This includes equipment installation, troubleshooting, regular maintenance, and parts replacement. Our technical team is always available to support customers and resolve any technical issues they may encounter, ensuring that the equipment is always in optimal working condition. We also offer regular inspections and maintenance services to identify potential problems early and conduct preventive repairs, maximizing the equipment's lifespan and minimizing unnecessary downtime.
Manufacturing requirements?
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03.
Technical Support and Training
To ensure that customers can fully utilize our equipment, we offer comprehensive technical support and training services. Our technical support team is available via phone, email, or online remote service to assist customers with any technical issues they may encounter during equipment operation. We also offer customized training courses, covering equipment basic operation, daily maintenance, troubleshooting, and more. Through this training, customers can improve their employees' operational skills, reduce equipment malfunctions, and increase overall production efficiency.
04
Fast Delivery and Logistics Service
We understand that timely delivery is crucial under tight project schedules. Therefore, we offer efficient and reliable logistics services to ensure that customers receive their equipment on time and can put it into use as soon as possible. We cooperate with multiple domestic and international logistics companies to optimize the transportation process and provide global delivery services. Depending on customer needs, we also offer special logistics solutions, including expedited shipping and project-specific transportation.
Yes, our company provides customized service. We can customize the processing according to the specific needs of customers. We can provide personalized solutions according to the size, aperture, material requirements and other special needs of our customers. Our technical team will ensure that customized products meet your requirements and provide professional design and manufacturing support.
The lead time of the product usually depends on the number of orders, complexity and whether custom processing is involved. Delivery times for standard products are generally 7-15 business days, while custom products can take longer, usually 15-30 business days. We will confirm the specific delivery time with you according to the order status and do our best to ensure timely delivery. If there is an urgent need, please contact us, we will arrange priority production according to your requirements.
Yes, we provide comprehensive after-sales service. Our after-sales team will assist with any problems encountered during the use of the product, including installation, use and maintenance. If you find quality problems or have any technical questions during use, please feel free to contact us, we will provide you with timely technical support and solutions. We are committed to ensuring customer satisfaction and providing you with long-term support.
We are more than happy to provide our customers with samples for testing. For standard products, you can request samples directly for testing to ensure that the product meets your needs. For custom products, we can provide small batch samples or preliminary designs for your review. After confirming the sample, we will further adjust and improve the product design based on your feedback. The cost and freight of the sample can be further discussed with our sales team.
Yes, all our products meet international quality standards. We strictly follow the ISO certification system and related industry standards for production and inspection to ensure that every product meets the high quality requirements.
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